At LunnBag, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances may change or preferences may shift. Therefore, we offer a 30 days refund and return policy to ensure your peace of mind. The following details outline our policy:

  1. Eligibility:
    a. To be eligible for a refund or return, the item(s) must be in their original condition, unused, and in the original packaging.
    b. Returns must be initiated within 30 days from the date of purchase.
  2. Refund Process:
    a. To initiate a refund, please contact our customer support team at support@lunnbag.com or through our website’s live chat feature.
    b. Provide your order details, including the order number, and a clear explanation for the refund request.
    c. Once we receive your request, we will guide you through the return process and provide you with a return shipping address, if applicable.
    d. After we receive and inspect the returned item(s), we will process the refund to your original payment method within a reasonable timeframe.
  3. Return Shipping:
    a. For eligible returns, you may be responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.
    b. We recommend using a trackable shipping service or purchasing shipping insurance for the returned item(s) to ensure safe delivery.
  4. Non-Refundable Items:
    a. Certain items are non-refundable, including but not limited to gift cards and promotional items.
    b. Personalized or customized items may also be ineligible for refunds, unless there is a manufacturing defect or error on our part.
  5. Damaged or Defective Items:
    a. If you receive a damaged or defective item, please contact us immediately with detailed information and photographic evidence.
    b. We will assess the situation and provide instructions on returning the item(s) for a replacement or refund, including any applicable shipping costs.
  6. Communication and Resolution:
    a. We are committed to resolving any issues or concerns you may have regarding your purchase. Please reach out to our customer support team, and we will work diligently to find a satisfactory solution.

Please note that this refund and return policy is applicable to purchases made directly through our website. If you purchased our products from a third-party retailer, please refer to their respective return policies.

If you have any questions or need further clarification, please contact our customer support team at support@lunnbag.com or through our website’s Live chat 💬 feature. We are here to assist you and ensure a smooth refund and return experience.